Academy

What is Mapp Academy?

Mapp Academy is Mapp’s e-learning platform!

Learn more about Mapp Engage on your own time, and in a more personalized way. Our courses include text, animations, videos, and quizzes.  You can even earn certificates to display your skills!

How can I sign up?

You can sign up at academy.mapp.com.

Which content is available?

The content is divided into learning paths.

Basic Learning Path

Basic includes everything you need to know to work with Mapp Engage.

Course	What you will learn
Introduction	What is Mapp Engage used for? How do I navigate through the Mapp Engage platform?
Groups & Contacts	How do I create a group? How can I add contacts to the group? What is a contact profile and what types of attributes can be included?
Email Content Management	How are images uploaded to Content Store? How do I create engaging, relevant emails using personalization and dynamic content? How do I test my email sendouts?
SMS & Mobile Push	How do I create and send SMS messages? How do I create and send engaging Mobile Push Notifications? How do I create and send In-App Messages
Segmentation	How do I use Segmentation Builder to create simple and complex segments? How do I use containers for AND/OR logic? How do I use segments in my campaigns?
Whiteboards	How do I create event-based whiteboards? How do I create scheduled whiteboards? How do I create recurring whiteboards? How do I use the features of all whiteboards to send contacts on different journeys?
Analysis	How can I view the deliverability and recipient activity for Emails? How can I download contact data for recipients? How can I view delivery statistics for SMS? What statistics are available in the Campaign Dashboard?
Deliverability	How to handle list management to maintain sender's reputation? How to handle user feedback to maintain sender's reputation? What are DMARC and BIMI?
Certification Test	Become a certified Mapp Engage Basic user! 35-minute test 30 questions to answer 75% passing score

Advanced Learning Path

The advanced Learning Path includes the following courses:

Course	What you will learn
System Administration	What options are available in Administration? How are users and permissions set up? How can I administer attributes? What kind of reports and exports can I generate?
Coupons & Barcodes	What is the difference between a coupon and a barcode? How are coupons and barcodes created? How are they assigned to contact emails?
Personalization Rules	What are personalization rules used for? How are personalization rules created? How can I use functions in personalization rules?
Related Data	What is related data? What would it be used for? How do I create a dataset? How do I add data to a dataset? How can I create segments based on related data?
SMS Configuration	Is the setup for Email and SMS different? What is the setup for SMS? What whiteboards are needed for SMS?
Certification Test	become a certified Mapp Engage Advanced user! 30 minutes test 25 questions to answer 75% passing score

Where do I find the Engage courses?

In Mapp Academy, click on Courses > Learning paths.