In the Main Navigation, click Audience > Administration. ⇒The Contact Management window opens.
Click All Contacts. ⇒An overview of all the contacts opens.
In the Actions column of the desired contact, click Memberships. ⇒The Group Memberships window for the selected contact opens.
Hint:
To search for a specific contact, use the input fields in the header area. You can filter contacts by name, address type, or optional identifier
Purpose
In Mapp Engage, the same contact can be a member of multiple groups. The Group Memberships window shows you all the groups in which the selected contact is a member.
You can remove a contact from one or more groups in this window.
Shows the date and time when the contact became a member of the group.
Messages
Shows the number of messages that have been sent to the contact in the group. This total includes messages for any Mapp Engage messaging channel. The total excludes system messages or single messages.
Status
Shows the status of the contact in the group.
Status
Status
Description
Active
The contact is a confirmed member of the group and receives messages from the group.
Pending
The contact has subscribed to the group, but has not confirmed their membership. Contacts who complete the first step in a double opt-in subscription process have this status.
Awaiting Approval
The contact has subscribed to a group that requires approval from the group owner to join the group. The owner of the group has not yet confirmed or denied the membership.
Deactivated
Members who are deactivated in the group. This group member is no longer included in message sendout due to a history of deliverability problems. Responses can deactivate a contact automatically in a specific group. The contact can also be deactivated system-wide.
Actions
Action
Description
| Group Members
Opens the Group Members window of the group.
Remove
Removes the selected member from the group, after a confirmation request. The contact is removed from the group, but remains in the system. No profile data is lost. Mapp Engage does not register this change as an unsubscribe in the group statistics.
Select All
Selects all visible entries.
Change Display Options
Option
Description
Sorts the order in which the entries display.
Filter
Filters the entries according to the values in the filter fields. It is possible to combine multiple filter criteria.
Remove Filter
Removes all filters and displays all available entries.
Visible Rows
Changes the number of rows that are displayed per page.
Navigates to the next or previous page of results. The arrows appear when not all entries can be displayed on one page.
Cookie Notice
We use technically neccessary cookies. For details, please have a look at: mapp.com/privacy
