This job removes a contact from one group. All other memberships remain unaffected. Group-specific data (member attributes and group membership statistics) are deleted for this contact.

Hint:

The removal is not recorded as an unsubscribe in the group statistics. The contact does not receive a confirmation email.

Hint:

The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations​

Recommended Automations​

The following automations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.

For all of the following combinations, check ​Use Event Parameter​ for the field ​Contact​.

  • Member Added to Group (C) + Remove Member from Group (C): This combination removes a member from group B when he is added to group A. This ensures that the contact does not become a member of both groups.

  • Unsubscribed from Group (C) + Remove Member from Group (C): This combination removes a member from group B when he unsubscribes from group A. This acts as a type of automatic double removal. No additional unsubscription confirm is sent for group B.

  • Subscribed to Group (C) + Remove Member from Group (C): This combination removes a member from group B when he subscribes to group A. This ensures that the contact does not become a member of both groups.

General

​Name​

Displays the name of the automation that is defined in the ​Edit Event​ window.

​Description​

Displays the description of the automation that is defined in the ​Edit Event​ window.

​Event​

Displays the event that is defined in the ​Edit Event​ window. Every time this event occurs, Engage executes the dependent job.

​Job​

Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see ​All Available Event-Based Jobs​.

Define Job​

This area defines the specific parameters of the job.

  • Contact: This input field defines the contact removed from the group. Use the symbol to select one contact.

    • Use Event Parameter: When selected, this checkbox takes the contact involved in the event and uses the same contact for the job. See the Recommended Automations above for examples.

  • Group Name: This field selects a group. Use the  symbol to search for a specific group.

    • Use Event Parameter: When selected, this checkbox selects the same group that was involved in the event and uses it for the job.


Define Delay​

In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.

Hint:

Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay


  • ​Delay:​ Defines whether there is a delay between the event and the resulting job.

    • ​No: ​There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.

    • ​Yes: ​Creates a delay between the event and the resulting job.
      ​Unit:​ Defines the unit of time with which Engage calculates the delay.
      ​Value:​ Defines the duration of the delay.

Actions

The following actions are available: