Reactivate Contacts by Category
This procedure reactivates all contacts in a certain response category, across all Mapp Engage groups.
Background Information
A deactivated contact no longer receives messages from any Mapp Engage group or channel. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.
The Mapp Engage interface does not offer an area to reactivate contacts system-wide. This procedure requires a bit of a workaround.
Procedure
A) Create a Segment
- In the top navigation, click Audience > Segmentation > Selection.
- Click Create.
- Enter a name for the selection.
- In the Basis for Condition area, select Profile.
- In the Attribute drop-down menu, select System-wide Deactivated (S).
- Click Create.
⇒ A new condition is added to the selection. - Set the selection condition to = Yes.
- Select Save.
B) Transfer the Segment to a New Group
- In the top navigation, click Audience > Segmentation > Selection.
- In the Actions menu of the selection you created, select Calculate.
⇒ Mapp Engage calculates the number of contacts in the selection. - In the Actions menu of selection you created, click Transfer.
⇒ The Transfer Selection window opens. - In the Target Group area, select New Group.
- In the Email Address input field, enter an email address for the group.
- In the Group Name input field, enter a name for the new group.
- In the Notification Address input field, enter the email address to receive notifications about this group.
- To begin the transfer process, click Transfer.
⇒ The system transfers the contacts as indicated. A status message is sent via email to the address defined in step 7.
C) Reactivate the Members
- In the main navigation, click Audience > Deactivated.
- From the Group drop-down list, select the group that contains system-wide deactivated contacts.
⇒ The Deactivation Summary window opens. - In the Actions menu of the response category you want to reactivate, click Reactivate. Mapp Engage asks you to confirm the group-wide reactivation. Click OK.
⇒ The contacts are reactivated in the group. The contact can once again receive messages from the group. - Mapp Engage asks you whether you want to reactivate the contacts in this response category system-wide. Click OK.
⇒ The contacts in the selected response category are reactivated in all Mapp Engage groups. The contacts can once again receive messages from any group in the system. - Repeat steps 3 and 4 for all the response categories you want to reactivate.