Mapp has a new segmentation tool and CMS system for messages. Old features are no longer available for new systems and features are scheduled for sunsetting.
The following features are scheduled for sunsetting:
Whiteboard (old)
Selections
CMS Message
Why?
The new features rely on the new Mapp infrastructure, which is faster and more reliable than the old features and infrastructure.
When Does This Change Take Effect?
Effective immediately.
As of November 2018,Whiteboard,Selections, andCMS Messageare no longer available for new clients.
Mapp offers the following alternatives.
For Whiteboard Mapp offersWhiteboard NEW.
For Selections, Mapp offersSegmentation Builder.
For CMS Messages, Mapp offersContent Management.
How Does This Affect You?
New client systems automatically have the new Whiteboard and All Engage clients are affected. Old features are not available for new clients.
If you already haveSelections, this feature continues to work until further notice.
If you already have aWhiteboard, this feature continues as scheduled.
Whiteboard NEW helps you send the right messages, with the right content, at the right time to the right contacts. For more information, see⇘ Create a Scheduled Whiteboard Plan.
You can automate a single action that is based on a selected event or schedule the action for specific time. For more information, see⇘ Automation Scenarios.