Contact Import Report (window)
Mapp Engage automatically generates a report after each contact import. An email version of the report is as a system message. This system message includes a link to a more detailed version of the report in the Contact Import Report window. The Contact Import Report shows the results of the import.
If the import file was imported manually, the system message is sent to the email address of the system user who imported the file. For automated imports, Mapp Engage sends the report to the owner of the group and any system user that was added for notification.
The system message provides a brief summary of the import results. A link in the message provides access to the login page of Mapp Engage. After login, Mapp Engage opens the Contact Import Report window directly.
Hint:
Each report link is valid for 14 days after the import.
Related Topics
Available Information
Information | Description |
|---|---|
Start Time | Shows the date and time when the import began. |
End Time | Shows the date and time when the import finished. |
Duration | Shows the length of the import in seconds. |
Import Mode | Shows how contacts from the import file were imported into the group. |
Add Contact | Shows how the imported contacts were notified of their addition to the group. |
File Name | Shows the name of the import file. |
File Type | Shows the format type of the import file (XML or CSV). |
Fatal Error | If the file import failed due to a fatal error (for example, a corrupted file), the reason for the fatal error is displayed. If no fatal error occurred, a dash (-) is displayed. |
Last Processed | Shows information about the last contact who was successfully processed in the file. When an upload fails due to a fatal error, this information can help you locate and fix the problem. |
Processed | Shows the total number of contacts who were processed in the file upload. |
Added | Shows the total number of contacts who were added to the group. |
Updated | Shows the total number of contacts whose profile data was changed. |
Deleted | Shows the total number of contacts who were removed from the group |
Errors | Shows the total number of contacts who could not be processed due to errors. The presence of errors in the import file does not stop the entire import process. |
Hint:
Mapp Engage automatically ignores duplicate addresses or mobile numbers. As a result, there can be discrepancies between the total number of processed contacts and the number of contacts that are shown elsewhere in the report
Import File Statistics
This area of the report provides a detailed overview of the profile attributes which were contained in the import file.
Section | Description |
|---|---|
Summary | This section provides an overview of the total number of contacts in the file. The total number for each type of attribute is also shown. The following information is available:
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Standard Attributes | Shows the standard attributes in the import file. If the import file contains fewer than 30 values for an attribute, each of the values is listed individually. When the import file contains more than 30 values for a single attribute, - more than 30 values is displayed in the Values column.
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Custom Attributes | Shows the custom attributes in the import file. If the import file contains fewer than 30 values for an attribute, each of the values is listed individually. When the import file contains more than 30 values for a single attribute, - more than 30 values is displayed in the Values column.
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Member Attributes | Shows the member attributes in the import file. If the import file contains fewer than 30 values for an attribute, each of the values is listed individually. If the import file contains more than 30 values for a single attribute, - more than 30 values is displayed in the Values column.
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Actions
The following actions are available at the bottom of the window, when applicable. An action is only visible if the associated data is available for export:
Action | Description |
|---|---|
Additions | This button downloads a CSV file of all the contacts who were added during the import. Each contact is identified by their email address. When no email address is available, the mobile number is shown. The Additions button is only visible when contacts have been added during the import. |
Updates | This button downloads a CSV file of all the contacts who were updated during the import. Each contact is identified by their email address. When no email address is available, the mobile number is shown. The Updates button is only visible if contacts were updated during the import. |
Deleted | This button downloads a CSV file of all the contacts who were deleted during the import. Each contact is identified by their email address. When no email address is available, the mobile number is visible. The Deleted button is only visible when contacts were deleted during the import. |
Errors | This button downloads a CSV file of all the contacts who could not be processed due to errors. Each contact is identified by their email address. When no email address is available, the mobile number is shown. The reason for the error is displayed after the ID of the respective contact. The Errors button is only visible when there were errors during the import. |
Statistics | This button downloads an XML file that contains all the attribute data that was imported. |
Hint:
Lists that contain more than 65537 email addresses cannot be opened with Excel (the standard application that is associated with CSV files in Windows). Excel has a limitation of 65537 rows per page. In this case, change the file extension from .csv to .txt and open the file with another application.