Goal​

To add a contact to a group blacklist.


Prerequisites​

Your group-specific role or group-override system role has the permission: ​505 Members: Edit group blacklist​.


Background Information​

You can add the following entries to a group blacklist:

  • Email addresses.

  • Phone numbers.

  • Domains.


Once a contact is added to a blacklist:

  • The contact is deleted from the group.

  • The contact does not receive any messages from the group.

  • The contact cannot re-subscribe to the group, and cannot be re-imported into the group.

WARNING!

When a contact is placed on a group blacklist, Mapp Engage deletes all group-related information. Member attributes and group membership data, including subscription records are deleted permanently.


Procedure​

There are three ways to add contacts or domains to the group-wide blacklist:

  1. ​Import a List of Contacts or Domains​.
  2. ​Import a List of Contacts or Domains​
  3. Manually Blacklist a Group Member​.


Import a List of Contacts or Domains

  1. In the ​Main Navigation​, click ​Contacts​ > ​Blacklist​.
  2. From the ​Group​ drop-down list, select the group.
  3. Click the ​Import​ button.
    ⇒The ​Import Group Blacklist​ window opens.
  4. Click the ​Browse​ button and select the file.
  5. From the ​File Type​ drop-down list, select ​Text​ or ​XML​. For the structure of the blacklist file, see ​Blacklist Import Files​.
  6. From the ​Character Set​ drop-down list, select the character set used in the blacklist file.

  7. From the ​Import Mode​ drop-down list, select the appropriate mode.

    • ​Add​ - The entries in the file are added to the blacklist.

    • ​Replace​ - The entries in the file replace the existing blacklist. All existing blacklist entries are deleted.

    • ​Delete​ - The entries in the file are deleted from the blacklist. These contacts can once again subscribe to this group. This mode does not add contacts to the group.

  8. Click ​Import​
    ⇒The import starts. You are informed about the status of the import by email.


Manually Add One or More Contacts or Domains

  1. In the ​Main Navigation​, click ​Contacts​ > ​Blacklist​
  2. From the ​Group​ drop-down list, select the group
  3. Click the ​Create New​ button
    ⇒    The ​New Group Blacklist Entry​ window is opened
  4. Enter the email address, mobile number, or domain you want to add to the system blacklist in the corresponding input field. To enter several entries, use a new line for each entry
  5. Click the ​Save​ button
    ⇒    A status message informs you that the entry or entries are added to the blacklist. You are informed about the status of the import by email


Manually Blacklist a Group Member

  1. In the ​Main Navigation​, click ​Contacts​ > ​Management​
  2. From the ​Group​ drop-down menu, select the group to which you want to add the contact to the blacklist
    ⇒The ​Group Members​ window opens
  3. To locate the contact, use the filter criteria
    ⇒Possible matches are shown in the list.
  4. Next to the contact, you want to add to the group blacklist, click  ​Blacklist​
    ⇒The ​Add to Group Blacklist​ window opens. The address of the contact is selected
  5. Click the ​Add to Group Blacklist​ button
    ⇒The contact is added to the group blacklist